TBC Bank Group PLC established Space International with the strategic aim of facilitating the group's global expansion efforts. In 2018, the team successfully introduced the pioneering neobank, Space, in Georgia. Building upon this success, subsequent efforts were directed towards the creation and launch of the fully digital bank in Uzbekistan, TBC UZ, in 2020. In a significant move towards enhancing its foothold in the Uzbek market, the group acquired Payme, a prominent local payments provider and esteemed brand among the Uzbek populace, in 2023.
Presently, a dedicated team of 1,700 professionals representing 17 nationalities collaborates to advance TBC's international presence. Space International spearheads the provision of cutting-edge technologies and top-tier professional services, while the local teams at Payme and TBC Uzbekistan drive sustained growth and operational excellence.
We are seeking a CRM Support Engineer to join our dynamic team. The primary responsibility of this role is to provide technical support and maintenance for our CRM systems, ensuring maximum uptime, user satisfaction, and operational efficiency. The candidate will troubleshoot issues, manage user requests, and work closely with internal teams and vendors to ensure the CRM platform aligns with business requirements.
Primary Focus
- Provide first- and second-level support for CRM-related issues.
- Monitor system performance, perform regular maintenance, and implement updates.
- Assist users with CRM functionalities, training, and documentation.
- Collaborate with developers and vendors for escalations and enhancements.
- Manage user access, roles, and security within the CRM platform.
- Analyze and improve workflows and automation processes.
- Participate in testing and deployment of new CRM features or upgrades.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in CRM support (Salesforce, Dynamics 365, HubSpot, or similar platforms).
- Strong troubleshooting and communication skills.
- Understanding of CRM architecture, integrations, and data flows.
- Experience with support ticketing systems and basic SQL knowledge is a plus.
- Ability to manage multiple priorities and meet deadlines.
What We Offer:
- Full support and career-development resources to maximize your potential along our career journey
- Market competitive total compensation package
- 100% company-paid for every employee’s medical insurance
- Benefits and incentives to stay healthy and fit
- English language classes
- Possibility to be involved in an international project
- Junk Fridays, fruit days, terrace BBQs, and many more
Thank you for your interest in opportunities at JSC "Space International." Your privacy is a priority. We process data in compliance with the Law of Georgia "On Personal Data Protection." Your information is confidential and used solely for assessing suitability, with a maximum 2-year retention period. We securely store your data using BreezyHR (Canada). You are authorized to request data deletion or modification, or provision of information regarding data processing. If you have any such requests or have any questions regarding data processing, please feel free to contact us ProfileModificationRequests@ space.ge. Our commitment extends to equal treatment, ensuring a fair and unbiased selection process. Thank you for considering opportunities with us.