TBC Bank Group PLC established Space International with the strategic aim of facilitating the group's global expansion efforts. In 2018, the team successfully introduced the pioneering neobank, Space, in Georgia. Building upon this success, subsequent efforts were directed towards the creation and launch of the fully digital bank in Uzbekistan, TBC UZ, in 2020. In a significant move towards enhancing its foothold in the Uzbek market, the group acquired Payme, a prominent local payments provider and esteemed brand among the Uzbek populace, in 2023.
Presently, a dedicated team of 1,700 professionals representing 17 nationalities collaborates to advance TBC's international presence. Space International spearheads the provision of cutting-edge technologies and top-tier professional services, while the local teams at Payme and TBC Uzbekistan drive sustained growth and operational excellence.
We are seeking an experienced and dynamic Service Expert for our Application Support Team.
Key Requirements and Responsibilities:
- Have a general knowledge of products created by the company, adhere to support processes and procedures, and ensure confidentiality.
- Know the functionalities of systems/modules under your responsibility, identify improper operation, diagnose faults, describe them thoroughly for developers, and register them on the appropriate portal (Jira).
- Ensure compliance with defined SLAs.
- Correctly classify, categorize, analyze, and research requests coming into Jira, and redirect them to the appropriate teams (business analysis, reporting and business analytics, development, etc.) as needed.
- Manage internal and external communications (Teams, Telegram, etc.) and take appropriate actions.
- Control the timely execution of recorded issues, expedite execution when necessary, and escalate to responsible persons if needed.
- Support the implementation of systems/modules/products in product teams (including outside working hours if necessary).
- Share knowledge with team members and leads.
- Resolve and manage tickets recorded by the respective product team, identify potential problems/issues, and bring them to the appropriate person.
- Control communication channels and provide responses.
- Train and assist Junior Service Experts.
- Identify and initiate the resolution of top problems in the respective teams.
- Prepare guidelines and share knowledge.
What We Offer:
- Full support and career-development resources to maximize your potential along our career journey
- Market competitive total compensation package
- 100% company-paid for every employee’s medical insurance
- Benefits and incentives to stay healthy and fit
- English language classes
- Possibility to be involved in an international project
- Hybrid working model, ensuring a good work-life balance
- Junk Fridays, fruit days, and terrace BBQs
Thank you for your interest in opportunities at JSC "Space International." Your privacy is a priority. We process data in compliance with the Law of Georgia "On Personal Data Protection." Your information is confidential and used solely for assessing suitability, with a maximum 3-year retention period. We securely store your data using BreezyHR (Canada). You are authorized to request data deletion or modification, or provision of information regarding data processing. If you have any such requests or have any questions regarding data processing, please feel free to contact us ProfileModificationRequests@ space.ge. Our commitment extends to equal treatment, ensuring a fair and unbiased selection process. Thank you for considering opportunities with us.