TBC Bank Group PLC established Space International with the strategic aim of facilitating the group's global expansion efforts. In 2018, the team successfully introduced the pioneering neobank, Space, in Georgia. Building upon this success, subsequent efforts were directed towards the creation and launch of the fully digital bank in Uzbekistan, TBC UZ, in 2020. In a significant move towards enhancing its foothold in the Uzbek market, the group acquired Payme, a prominent local payments provider and esteemed brand among the Uzbek populace, in 2023.

Presently, a dedicated team of 1,700 professionals representing 17 nationalities collaborates to advance TBC's international presence. Space International spearheads the provision of cutting-edge technologies and top-tier professional services, while the local teams at Payme and TBC Uzbekistan drive sustained growth and operational excellence.

We are looking for talented individuals with Incident Manager experience to join our team.

Overall Goal: As an Incident Manager, you will be responsible for overseeing and resolving incidents that impact critical business operations.
Your primary objective will be to ensure minimal disruption, maintain service continuity, and drive long-term improvements through efficient
incident management practices.

Primary Focus:

Orchestrate incident response efforts, coordinating with various teams to ensure timely resolution
Monitor and utilize ChatOps tools to facilitate efficient communication and collaboration among team members
Initiate and participate in incident response calls and meetings
Provide regular updates to stakeholders on incident status and progress
Analyze incident trends to identify patterns and opportunities for improvement
Implement proactive measures to prevent future incidents and minimize their impact
Contribute to the development and maintenance of incident management knowledge base

Qualifications:

Strong technical understanding of IT systems and infrastructure
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Experience with incident management tools and methodologies
Additional Skills and Qualifications:
Knowledge of ITIL or other IT service management frameworks

What We Offer:

Full support and career-development resources to maximize your potential along our career journey
Market competitive total compensation package
100% company-paid for every employee’s medical insurance
Benefits and incentives to stay healthy and fit
English language classes
Possibility to be involved in an international project
Junk Fridays, fruit days, terrace BBQs, and many more

Thank you for your interest in opportunities at JSC "Space International." Your privacy is a priority. We process data in compliance with the Law of Georgia "On Personal Data Protection." Your information is confidential and used solely for assessing suitability, with a maximum 2-year retention period. We securely store your data using BreezyHR (Canada). You are authorized to request data deletion or modification, or provision of information regarding data processing. If you have any such requests or have any questions regarding data processing, please feel free to contact us ProfileModificationRequests@ space.ge. Our commitment extends to equal treatment, ensuring a fair and unbiased selection process. Thank you for considering opportunities with us.